Managed Service FAQ's

What is it?

• A pre-defined set of Services and Tools hosted, supported, managed and maintained by SNOMED International for use by its Members via an agreed fee based charging model.

• It provides an end to end service for the creation, maintenance, management and bi-annual distribution of SNOMED CT Member Extensions.

• It includes access to a Service Portal for requesting technical or authoring advice and assistance.

• An optional, chargeable service to migrate any existing extensions to the service is also available on request. 

What are the Objectives?

• Provide a service that allows Members, without any technical resources or tools, to manage and distribute a release of a SNOMED CT local extension twice a year.

• Provide a cost effective and reliable service that utilises the same tools and processes used to produce the International Edition of SNOMED CT.

• Provide Managed Service customers with a standardised service that can developed depending on the needs of its users.

• Improve the consistency, reliability and overall quality (from a structural perspective) of SNOMED CT local extensions globally.

What does the Managed Service include?

What are the costs?

• Annual Membership Fee

  • US$ 30,000 per annum

    • This will cover the core service provision and support, monthly service reviews and quarterly Managed Service Sub Group membership.

    • Provision of up to two Releases per year.

    • In the year of joining, the annual Membership Fee is payable in advance on a monthly pro-rata basis.

• Frequent Release Fee

  • US$ 5,000 per annum

    • An additional service that increases the standard provision of two releases a year up to twelve releases per year.

• Data Migration Fee ( only relevant to Members with existing content to migrate, agreed between SNOMED International and the joining Member)

  • Costed on a case by case basis.

  • This covers getting an existing extension or data from another tool into the Terminology Server including Quality Assurance and testing.

  • The Data Migration Fee is payable in advance upon signing up to the service.

• Additional Services

  • Services outside of the core service offering that are available on request.

  • Costed on a case by case basis.

How do I Sign Up?

• Contact your Customer Relations Representative

  • Americas

    • Suzy Roy: sro@snomed.org 

  • Asia Pacific

    • Liara Tutina: ltu@snomed.org

  • Europe

    • Licinio Mano: lman@snomed.org

  • Middle East and Africa

    • Nick Egarhos: neg@snomed.org 

What can I expect when I Sign Up?

The implementation process is generally applied in four stages, as follows:

• Stage 1 - Service Initiation

  •  Initiation Conference Call

    • Agreement of which core services are required

    • Agreement of any additional services

    • Scope of any possible migrations if required

    • Tooling demos if required

  • Master Services Agreement 

    • Drafting and signature of the final MSA and associated schedules

    • Generation of Service Fee Invoice

• Stage 2 - Service On-Boarding (Once payment is received)

  • Initial Face to Face Meeting (1 Day) or Virtual Meeting if appropriate

    • Initial demo of the tools available

    • Agreement of resources required for Stage 3

    • Creation and agreement of a Draft Implementation Plan including Release Dates

    • Existing data migration requirements (If Required)

• Stage 3 - Service Preparation

  • Extension Preparation

    • Creation/Migration of the national extension

    • Migration of any existing data if required

  • Training & Service Acceptance

    • Initial On Line Authoring Platform Training (2 sessions of 2 hrs each) - Optional depending on numbers

    • Provision of a UAT instance for familiarisation and sign off

• Stage 4 - Service Go-Live

  • On Site Training and Go Live Preparation (1 or 2 Days)

    • Reset & Translation Tool Training

    • Additional Authoring Tool training and refresher

    • Content training if required (Modelling and Advanced authoring techniques, Member use cases etc)

    • Introduction to the Service Portal and Service Management processes

    • Release process overview and preparation for Go-Live

  • On Site Go Live(1 Day)

    • Launch of the Service in the production environment

    • Any additional on-site technical or authoring support as required

    • Confirmation of final release dates and plans

  • Early Life Support (20 Days)

    • Priority support provision