2019 Change to Service Level Agreement for International CRS

Submission of Content to International CRS

In order for requests for content submission to be accepted, please check the Content Request Service Documentation located at the below link, CRS process protocol, requirements etc.

https://snomed.atlassian.net/wiki/display/SCTCR/SNOMED+CT+Content+Request+Service

Please also check the Content Development Information page for documentation release notes, early visibility into changes, and also check other areas of progress that may impact your request.

https://snomed.atlassian.net/wiki/display/CDR/Content+Development+Information

Please see below section where change is noted

CRS Service Level Agreement Updates (.pdf):

2019:
- January 2019: Notice of SLA Changes
2018:
- February 2018: Notice of Early Visibility of Changes

Contact info@snomed.org with inquiries about the CRS Service Level Agreement.

Current Service Level	Target	New Service Level
New requests will be acknowledged within 7 working days	95%	No change Submitters will receive a notice of receipt their submission.
Request closure date shall be published on the publication date of the preceding Member Release	100%	Location Change Open and Close Dates added and section has higher visibility. Closure date for requests to be reviewed for inclusion shall be published on SNOMED.org, Change or Add section at this link http://www.snomed.org/snomed-ct/change-or-add-snomed-ct under Request Submission Dates heading.
Requests submitted before the published release close date for submissions shall be added to the next release or have an identified content tracker assigned, unless they are marked for clarification, appeal or are rejected - any request not added to the next release will automatically be assigned a high priority for the following release	90%	Change on Point 1: 1. Request Commitment Change on Point 2, 3 & 4 - reworded for clarity 2. Request Balance 3. Requests a) International Use Case needs to be documented and an explanation of the clinical application must be provided; b) In all cases, clear demonstration that SNOMED International Editorial Guidelines are adhered to. c) Any request exceeding 150 “of the same” need to be referred to your Customer and Stakeholder Relationship Management Lead prior to entering the request into the CRS system. See Bulk Submission point 4. We will redirect any further submissions that are found to be similar to the Customer Relations Team. Additional submissions can not be divided and submitted to bypass the 150 limit, once the initial 150 have been submitted. 4. Bulk Submissions a) Support a work plan initiative, or editorial mandate to directly progress or provide a value benefit at an international or quality level; b) Desired implementation date if known or estimated if not known; c) International Use Case needs to be demonstrated and an explanation of the clinical application has to be provided; d) In all cases, clear demonstration that SNOMED International Editorial Guidelines are adhered to.
Requests submitted after the published request close date for submissions shall be edited for the following release or have an content tracker assigned, unless they are marked for clarification, appeal or are rejected any request not added to the next release will automatically be assigned a high priority for the release after next.	90%	No Change Requests submitted after the published request close date in CRS follow the same SLA agreement. They shall be added to the following release or have an content tracker assigned, unless they are marked for clarification, appeal or are rejected or withdrawn. Any request not added to the next release will automatically be assigned a high priority for the next release and be deducted from the minimum amount of 2500 for that release. This is done to avoid creating a backlog of requests.
All requests marked for clarification will remain open for a period of 60 days, after which the request will be closed. Automated reminders will be made available new tooling environment when implemented	95%	No Change All requests marked for clarification will remain open for a period of 60 days, after which the request will be closed and no further action will be taken with that request. Please refer to section 6.7 of the Customer Guidance Documentation for requesting changes to SNOMED CT.